Privacy Policy
PRIVACY POLICY
IPNG Automotive
Website: ipng.store
Email: sales@ipng.store
Last updated: 21 August 2026
1. OVERVIEW
IPNG Automotive ("IPNG Automotive", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
- visit ipng.store;
- create or use an account;
- place an order;
- purchase our products;
- contact us;
- subscribe to marketing communications;
- submit a review or other content;
- interact with our website; or
- otherwise communicate with us.
This Privacy Policy should be read together with our Terms of Service, Returns & Refund Policy, Shipping & Delivery Policy and Cookie Policy, where applicable.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, together with applicable electronic communications and cookie legislation.
2. WHO WE ARE
The organisation responsible for your personal information is:
IPNG Automotive
Website: ipng.store
Email: sales@ipng.store
For privacy-related enquiries, please contact us using the email address above.
Where applicable, IPNG Automotive acts as the data controller for personal information collected through our website and in connection with our products and services.
3. INFORMATION WE COLLECT
Depending on how you interact with IPNG Automotive, we may collect the following categories of personal information.
3.1 Information you provide directly
This may include:
- name;
- billing address;
- delivery address;
- email address;
- telephone number;
- account login information;
- order details;
- payment-related information;
- information provided when contacting us;
- product enquiries;
- returns and refund information;
- reviews and feedback; and
- other information you voluntarily provide.
4. PAYMENT INFORMATION
When you purchase products through our website, payment information is processed through the payment provider or providers made available through our online checkout.
We generally do not need to store complete payment card details ourselves.
Payment providers may collect and process payment information in accordance with their own privacy policies and applicable legal requirements.
We may receive limited payment-related information necessary to confirm and administer your transaction, such as:
- payment status;
- transaction reference;
- payment method;
- partial payment information; and
- fraud-prevention information.
5. INFORMATION COLLECTED AUTOMATICALLY
When you visit ipng.store, certain information may be collected automatically by our website, hosting platform, security systems, analytics services or other technologies.
This may include:
- IP address;
- browser type;
- device type;
- operating system;
- approximate location derived from IP address;
- pages visited;
- referring website;
- website interactions;
- date and time of visits;
- information about how you use our website; and
- technical information necessary to maintain website security and functionality.
Some of this information may constitute personal data under applicable data protection law.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies.
These technologies may be used for purposes including:
- operating the website;
- maintaining shopping baskets;
- processing orders;
- maintaining website security;
- remembering preferences;
- understanding website usage;
- improving website performance;
- analytics; and
- marketing or advertising, where applicable.
Some cookies are strictly necessary for the website to operate and may be used without consent where the applicable legal exemption applies.
Non-essential cookies and similar technologies may require your consent before they are used.
Further information about our use of cookies will be provided in our Cookie Policy and through any applicable cookie consent mechanism on the website.
7. WHY WE USE YOUR PERSONAL INFORMATION
We may use personal information for the following purposes:
Processing and fulfilling orders
We use your information to:
- process purchases;
- confirm orders;
- process payments;
- arrange delivery;
- provide order updates;
- manage returns and refunds;
- provide customer support; and
- maintain transaction records.
Customer service
We may use your information to:
- respond to enquiries;
- provide technical or product information;
- investigate complaints;
- assist with returns;
- investigate delivery issues; and
- provide after-sales support.
Website operation
We may process technical information to:
- operate our website;
- maintain security;
- prevent fraud;
- identify technical problems;
- improve website functionality; and
- monitor website performance.
Business administration
We may use information to:
- maintain accounting records;
- comply with legal requirements;
- manage business operations;
- resolve disputes;
- enforce our contractual terms; and
- protect our legal rights.
Marketing
Where permitted by law, we may use your contact details to send information about IPNG Automotive, our products, promotions and services.
Where consent is required for electronic marketing, we will obtain the appropriate consent.
You can unsubscribe from marketing communications at any time.
8. OUR LAWFUL BASES FOR PROCESSING
Under the UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases.
Contract
We may process information where necessary to enter into or perform a contract with you.
For example, this includes processing information necessary to:
- accept and fulfil an order;
- arrange delivery;
- process returns;
- provide customer support; and
- administer your account.
Legal obligation
We may process personal information where necessary to comply with a legal or regulatory obligation.
This may include:
- accounting and tax requirements;
- consumer protection requirements;
- fraud prevention;
- legal reporting requirements; and
- responding to lawful requests from authorities.
Legitimate interests
We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
Our legitimate interests may include:
- operating and improving our website;
- administering our business;
- preventing fraud;
- protecting our systems;
- improving customer service;
- understanding how customers use our website;
- maintaining business records;
- enforcing our terms; and
- protecting our legal rights.
Where we rely on legitimate interests, we will consider whether the processing is necessary and proportionate and whether your rights override those interests.
Consent
Where required, we may rely on your consent.
For example, this may include certain marketing communications or non-essential cookies and similar tracking technologies.
Where processing is based on consent, you can withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
9. MARKETING COMMUNICATIONS
We may send marketing communications about IPNG Automotive where permitted by applicable law.
Depending on the circumstances, marketing communications may include:
- product announcements;
- new product releases;
- promotions;
- discounts;
- company news; and
- other information about IPNG Automotive.
Where consent is required, we will ask for it before sending marketing communications.
You can unsubscribe at any time by:
- using the unsubscribe link in a marketing email; or
- contacting us at sales@ipng.store.
You may continue to receive transactional or service-related communications after unsubscribing from marketing, such as order confirmations, dispatch notifications or important account information.
10. HOW WE SHARE PERSONAL INFORMATION
We do not sell your personal information.
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
Shopify
Our online store is operated using Shopify.
Shopify provides technology and services that allow us to operate our online store, process orders and manage aspects of our customer and transaction information.
Shopify may process personal information in accordance with its own privacy policies and contractual obligations.
Payment providers
We may share relevant information with payment providers to:
- process payments;
- verify transactions;
- prevent fraud; and
- administer refunds.
Delivery providers
We may provide delivery information to postal and courier services so that products can be delivered to you.
This may include:
- name;
- delivery address;
- telephone number where required; and
- email address where required for delivery notifications.
Service providers
We may use third-party service providers for purposes such as:
- website hosting and technology;
- IT support;
- email services;
- analytics;
- security;
- fraud prevention;
- customer support;
- accounting;
- legal services; and
- business administration.
These providers will only receive information where necessary for the relevant service.
Legal and regulatory authorities
We may disclose information where necessary to:
- comply with legal obligations;
- respond to lawful requests;
- prevent fraud;
- protect our customers or business;
- investigate suspected unlawful activity; or
- establish, exercise or defend legal claims.
11. INTERNATIONAL DATA TRANSFERS
Some of the third-party providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
Depending on the circumstances, this may include:
- transferring information to a country recognised as providing an adequate level of protection;
- using appropriate contractual safeguards; or
- relying on another lawful transfer mechanism available under applicable law.
Where required, further information about applicable safeguards can be requested by contacting us at:
12. HOW LONG WE KEEP PERSONAL INFORMATION
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.
The appropriate retention period will depend on the type of information and why we need it.
For example:
Order information
We may retain order and transaction information for as long as reasonably necessary to:
- fulfil the transaction;
- deal with returns or warranty matters;
- maintain business records;
- comply with accounting and tax obligations; and
- establish or defend legal claims.
Customer service information
We may retain correspondence for a reasonable period after an enquiry or dispute has been resolved.
Marketing information
We may retain marketing preferences and suppression information so that we can respect your decision not to receive marketing communications.
Account information
Where you create an account, we may retain account information while the account remains active and for an appropriate period afterwards where necessary for legal, security or administrative purposes.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
13. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access;
- accidental loss;
- destruction;
- alteration;
- disclosure; and
- other unlawful or unauthorised processing.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You are responsible for keeping any account passwords or login information confidential.
If you believe your account or personal information has been compromised, please contact us immediately at:
14. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances and applicable law, you may have rights including:
Right of access
You may request a copy of the personal information we hold about you.
Right to rectification
You may ask us to correct inaccurate or incomplete personal information.
Right to erasure
In certain circumstances, you may ask us to delete your personal information.
Right to restriction
In certain circumstances, you may ask us to restrict how we process your information.
Right to object
You may have the right to object to certain processing, including processing based on legitimate interests.
You have an absolute right to object to direct marketing.
Right to data portability
In certain circumstances, you may request personal information you have provided to us in a structured, commonly used and machine-readable format.
Right to withdraw consent
Where processing is based on consent, you may withdraw that consent at any time.
The availability of these rights depends on the circumstances and the lawful basis on which we process your information.
15. HOW TO EXERCISE YOUR RIGHTS
To exercise any applicable data protection right, please contact:
Please provide enough information for us to identify you and understand your request.
We may need to request additional information to verify your identity before providing information or making changes to your personal information.
We will normally respond to valid requests within the timeframe required by applicable data protection law.
16. YOUR RIGHT TO OBJECT TO DIRECT MARKETING
You have an absolute right to object to the processing of your personal information for direct marketing purposes.
If you no longer wish to receive marketing communications from us, you can unsubscribe using the link contained in our marketing emails or contact us at:
We will respect your request.
Please note that opting out of marketing communications will not prevent us from sending essential service communications relating to an existing order or account.
17. CHILDREN'S INFORMATION
Our website is intended primarily for adults purchasing automotive products.
We do not knowingly seek to collect personal information from children for marketing purposes.
If you believe that a child has provided personal information to us without appropriate permission, please contact us at:
We will consider the appropriate action in accordance with applicable law.
18. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, services or platforms.
This Privacy Policy does not apply to those third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
We are not responsible for the privacy practices or content of third-party websites that we do not control.
19. SOCIAL MEDIA
IPNG Automotive may operate or use social media accounts and may include social media links or functionality on ipng.store.
Interactions with social media platforms may be subject to the privacy policies and terms of those platforms.
Where third-party social media technologies are embedded into our website, they may collect information about your device or website activity depending on how the relevant technology operates and whether you have provided any required consent.
Further information will be provided in our Cookie Policy where applicable.
20. REVIEWS, PHOTOGRAPHS AND USER CONTENT
If you submit a product review, photograph, video, comment or other content to IPNG Automotive, we may process the personal information associated with that submission.
This may include:
- your name or username;
- the content you submit;
- photographs or videos;
- information relating to the product reviewed; and
- other information you voluntarily provide.
Please do not submit personal information belonging to another person without their permission.
Our use of submitted content may also be subject to our Terms of Service.
21. FRAUD PREVENTION AND SECURITY
We may process personal information to detect, investigate and prevent:
- fraudulent transactions;
- payment fraud;
- account abuse;
- attempted unauthorised access;
- theft;
- malicious activity; and
- other unlawful activity.
This may include sharing relevant information with payment providers, security providers or competent authorities where appropriate.
22. BUSINESS TRANSFERS
If IPNG Automotive is involved in a business transaction such as:
- a sale of assets;
- merger;
- acquisition;
- restructuring; or
- transfer of part or all of the business,
personal information may form part of the transferred business assets where legally permitted.
Where required, appropriate safeguards will be applied.
23. LEGAL CLAIMS AND DISPUTES
We may retain and process personal information where reasonably necessary to:
- establish legal rights;
- exercise legal rights;
- defend legal claims;
- investigate disputes;
- enforce agreements; or
- comply with legal obligations.
This may mean that certain information cannot be deleted immediately even where you make an erasure request.
24. DATA BREACHES
If we become aware of a personal data breach, we will assess the incident and take appropriate action in accordance with applicable data protection law.
Where legally required, we will notify the Information Commissioner's Office and/or affected individuals within the applicable statutory timescales.
25. SUPERVISORY AUTHORITY
If you have concerns about how IPNG Automotive handles your personal information, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent supervisory authority for data protection.
The ICO's website is:
Information Commissioner's Office (ICO)
You can find information about making a data protection complaint through the ICO's website.
26. PRIVACY POLICY AND COOKIES
This Privacy Policy should be read alongside our Cookie Policy.
Cookies and similar technologies may collect information about your use of ipng.store.
Strictly necessary technologies may be used where legally permitted.
Non-essential cookies and similar technologies will be managed in accordance with applicable consent requirements.
Our Cookie Policy will provide further information about the specific technologies used on our website.
27. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Changes may be necessary because of:
- changes to our business;
- changes to the services we use;
- changes to how we process personal information;
- changes in technology; or
- changes in applicable law or regulatory guidance.
The latest version will be published on ipng.store.
Where a significant change materially affects how we process personal information, we will take reasonable steps to bring the change to your attention where required.
28. CONTACT US
If you have any questions about this Privacy Policy, your personal information or the way IPNG Automotive processes data, please contact:
IPNG Automotive
Website: ipng.store
Email: sales@ipng.store
We aim to respond to privacy enquiries as promptly as reasonably possible.
29. SUMMARY
In summary, IPNG Automotive:
- collects personal information necessary to operate our website and fulfil orders;
- uses personal information to provide products and customer services;
- may share relevant information with Shopify, payment providers, delivery companies and other service providers;
- does not sell your personal information;
- takes reasonable measures to protect personal information;
- retains information only for as long as reasonably necessary or required by law;
- respects applicable UK GDPR rights; and
- provides a way for you to contact us regarding your personal information.
Your privacy matters to us, and we aim to handle your information responsibly, securely and transparently.