Returns Policy
RETURNS & REFUND POLICY
IPNG Automotive
Website: ipng.store
Email: sales@ipng.store
Last updated: 21 August 2026
1. OVERVIEW
This Returns & Refund Policy applies to purchases made through ipng.store, operated by IPNG Automotive.
We want you to be satisfied with your purchase. If you need to return an item, please read this policy carefully before sending anything back to us.
This policy explains our returns, refunds, cancellations, exchanges and replacement procedures while preserving all rights you have under applicable UK consumer law.
Nothing in this policy is intended to restrict, remove or exclude any statutory rights you may have.
2. YOUR STATUTORY RIGHTS
If you are purchasing as a consumer, you have legal rights under applicable UK consumer protection legislation.
Depending on the circumstances, these rights may include rights relating to goods being:
- of satisfactory quality;
- fit for their intended purpose;
- as described; and
- free from defects.
These statutory rights are separate from and additional to any voluntary returns policy offered by IPNG Automotive.
Nothing in this policy affects your statutory rights.
3. STATUTORY 14-DAY CANCELLATION PERIOD
If you purchase goods online as a consumer, you will generally have a statutory right to cancel your order within 14 days of receiving the goods, subject to applicable legal exceptions.
After notifying us that you wish to cancel, you will normally have a further 14 days to return the goods.
To exercise your cancellation right, please contact:
Please provide:
- your full name;
- order number;
- the product or products you wish to return;
- the date the order was received; and
- confirmation that you wish to cancel the order.
You do not generally have to provide a reason for cancelling during the applicable statutory cancellation period.
Certain types of goods may be exempt from statutory cancellation rights where the relevant legal conditions apply, including certain personalised or made-to-order products. Further information is provided below.
4. 30-DAY VOLUNTARY RETURNS POLICY
In addition to your statutory rights, IPNG Automotive may offer a voluntary returns period of up to 30 days from delivery for eligible products.
This means that, where we agree to accept a return:
Days 1–14
Your statutory cancellation rights may apply to eligible online purchases.
No restocking fee will be charged where you are exercising a valid statutory cancellation right.
Days 15–30
IPNG Automotive may accept a change-of-mind return at our discretion.
Where we accept such a return, a 20% restocking fee will be deducted from the refund.
The customer is normally responsible for the cost of returning the product to us.
After 30 days
Change-of-mind returns will generally not be accepted.
This does not affect any statutory rights relating to faulty, defective, incorrectly supplied or otherwise non-conforming goods.
5. 20% RESTOCKING FEE
Where IPNG Automotive agrees to accept a discretionary change-of-mind return between day 15 and day 30 after delivery, a 20% restocking fee will be deducted from the refund.
The restocking fee reflects reasonable costs associated with:
- receiving the returned product;
- inspecting the product;
- processing the return;
- checking components and accessories;
- repackaging the product; and
- returning suitable stock to saleable inventory.
For example, if an eligible discretionary return has a product value of £100, a 20% restocking fee would be £20, resulting in a refund of £80, subject to any other applicable deductions or delivery charges.
The restocking fee does not apply where:
- you are exercising a valid statutory cancellation right;
- the product is faulty or defective;
- the wrong product was supplied;
- the product is not as described;
- the product does not conform to the contract;
- applicable law requires another remedy; or
- applying the fee would unlawfully restrict your statutory rights.
The restocking fee only applies to discretionary change-of-mind returns accepted by IPNG Automotive outside the statutory cancellation period.
6. CONDITION OF PRODUCTS RETURNED FOR CHANGE OF MIND
For a change-of-mind return, products should be returned in a condition that allows us to assess them and, where appropriate, return them to saleable stock.
We strongly recommend that products are:
- unused;
- uninstalled;
- unmodified;
- undamaged;
- complete with all components and accessories;
- accompanied by their original packaging where reasonably possible; and
- securely packaged for return.
Under statutory cancellation rights, you may handle goods to the extent necessary to establish their nature, characteristics and functionality.
However, if goods have been handled beyond what is reasonably necessary, you may be responsible for any resulting reduction in value to the extent permitted by law.
For discretionary returns accepted between days 15 and 30, IPNG Automotive may refuse the return where the product has been installed, modified, damaged or otherwise rendered unsuitable for resale.
7. AUTOMOTIVE PARTS AND INSTALLATION
Automotive parts can be highly application-specific.
Before installation, customers should verify that the product is suitable for their particular:
- vehicle;
- engine;
- carburettor;
- throttle body;
- induction system;
- mounting arrangement;
- dimensions and clearances; and
- intended application.
Where a product has been installed and subsequently found to be unsuitable for the customer's particular vehicle because compatibility was not correctly verified, this may affect a discretionary change-of-mind return.
We strongly recommend checking the product and confirming compatibility before installation or permanent modification.
Where appropriate, installation should be carried out by a suitably qualified or experienced automotive professional.
8. PRODUCTS DAMAGED DURING INSTALLATION
Damage caused by installation, modification, incorrect fitting or misuse will not automatically constitute a manufacturing defect.
Examples may include damage resulting from:
- incorrect installation;
- excessive force;
- use of inappropriate tools;
- incorrect mounting;
- overtightening;
- cross-threading;
- drilling;
- cutting;
- machining;
- grinding;
- welding;
- modification;
- impact damage;
- incorrect vehicle or engine configuration; or
- use outside the product's intended application.
Where a product develops a problem, we may need to assess the cause before determining the appropriate remedy.
Nothing in this section limits your statutory rights where the underlying issue is a fault or defect for which we are legally responsible.
9. FAULTY, DEFECTIVE OR NON-CONFORMING PRODUCTS
If you believe that a product is:
- faulty;
- defective;
- damaged on arrival;
- not as described;
- not of satisfactory quality;
- not fit for its intended purpose where applicable; or
- otherwise does not conform to the contract,
please contact us at:
Please provide your order number and, where possible, photographs or video showing the issue.
We may ask you to provide additional information to help us assess the problem.
Depending on the circumstances and your legal rights, we may provide an appropriate remedy, which may include:
- repair;
- replacement;
- refund;
- price reduction; or
- another remedy required by applicable law.
Faulty or defective products are not treated as ordinary change-of-mind returns.
10. INCORRECT PRODUCTS SUPPLIED
If we have supplied an incorrect product, please contact us as soon as reasonably possible.
Please provide:
- your order number;
- details of the product ordered;
- details of the product received; and
- photographs where possible.
We will investigate the issue and, where appropriate, arrange a replacement or refund in accordance with your legal rights.
Where we have supplied the wrong product, you should not modify or install it before contacting us.
11. CUSTOM, MODIFIED OR MADE-TO-ORDER PRODUCTS
Certain products may be customised, modified or specially prepared according to a customer's requirements.
Where a product is made to the customer's specifications or clearly personalised, statutory cancellation rights may not apply where the relevant legal requirements for an exception are met.
Before placing an order for a customised or made-to-order product, please ensure that all measurements, specifications and requirements supplied to us are correct.
This does not affect your statutory rights if the product is faulty, defective, incorrectly supplied or otherwise does not conform to the contract.
12. PRODUCTS MODIFIED BY THE CUSTOMER
If a product has been permanently modified after delivery, this may affect a change-of-mind return and may affect the assessment of a subsequent fault.
Examples include:
- cutting;
- drilling;
- machining;
- welding;
- grinding;
- painting;
- powder coating;
- polishing;
- alterations to mounting points; or
- other permanent modifications.
If a product is faulty independently of a customer modification, your statutory rights may still apply.
13. PERFORMANCE PRODUCTS AND VEHICLE SETUP
IPNG Automotive supplies automotive performance products.
Performance products may affect vehicle characteristics including:
- airflow;
- fuelling;
- throttle response;
- engine performance;
- induction noise;
- engine calibration;
- emissions;
- drivability; and
- other vehicle characteristics.
Unless expressly stated otherwise, we do not guarantee a particular increase in:
- horsepower;
- torque;
- acceleration;
- fuel economy;
- throttle response; or
- other performance characteristics.
Actual results can vary depending on the vehicle, engine condition, engine configuration, tuning, calibration and other modifications.
Where a product requires adjustment, tuning or calibration after installation, the customer is responsible for ensuring that this is carried out correctly.
14. ROAD, MOTORSPORT AND OFF-ROAD USE
Certain IPNG Automotive products may be intended primarily for:
- motorsport;
- competition;
- track use;
- off-road use;
- show vehicles; or
- other specialist applications.
Where a product is identified as being intended for such use, the customer is responsible for determining whether its use is legal and permitted in their particular circumstances.
The purchase of a product from IPNG Automotive does not constitute confirmation that the product is legal for use on public roads.
Customers are responsible for complying with applicable requirements relating to:
- road legality;
- vehicle construction and use;
- emissions;
- noise;
- vehicle testing;
- insurance;
- taxation;
- registration; and
- motorsport or competition regulations.
Where necessary, customers should consult the relevant authority, vehicle manufacturer, insurer or suitably qualified professional before using a modified vehicle on public roads.
15. RETURNING A PRODUCT
Please contact us before returning any product:
We will provide return instructions where appropriate.
Please do not send products to an address obtained from an old order, invoice or third party without first contacting us.
Products should be securely packaged to minimise the risk of damage during transit.
Where a return is being made under statutory cancellation rights, you remain responsible for the goods until they are returned to us.
16. RETURN POSTAGE
For a change-of-mind return under the statutory cancellation period, the customer will normally be responsible for the direct cost of returning the goods, unless we have agreed otherwise or applicable law requires us to cover those costs.
For discretionary returns accepted between days 15 and 30, the customer is responsible for the cost of returning the product to us.
Where a product is faulty, defective, incorrectly supplied or otherwise does not conform to the contract, return costs will be handled in accordance with your statutory rights.
17. REFUNDS
Where you are legally entitled to a refund, we will normally refund the payment using the original payment method.
For valid statutory cancellations, the refund will normally include:
- the price paid for the goods; and
- the standard delivery charge originally paid.
Where you selected a more expensive delivery service than our standard delivery option, we may only be required to refund the cost of the standard delivery service.
Where permitted by law, a deduction may be made to reflect any reduction in the value of goods caused by handling beyond what is reasonably necessary to establish their nature, characteristics and functionality.
For discretionary returns accepted between days 15 and 30, the 20% restocking fee will be deducted from the applicable refund.
18. REFUND TIMES
Once a returned product has been received and assessed where necessary, we will process any refund due as soon as reasonably practicable.
Statutory cancellation refunds will be processed within the timescales required by applicable law.
Although we process refunds promptly, the time taken for the money to appear in your account may depend on your bank, card provider or payment service provider.
19. EXCHANGES
Where appropriate, we may offer an exchange instead of a refund.
An exchange does not replace any statutory remedy to which you may be entitled.
If you have ordered the wrong product or require a different specification, please contact us before returning the product.
For automotive products, please verify compatibility before requesting an exchange.
20. SALE ITEMS AND DISCOUNTED PRODUCTS
Products purchased during sales, promotions or using discount codes remain subject to the same statutory consumer rights as products purchased at full price.
A reduced price does not remove or restrict your statutory rights.
Any additional promotional conditions will be stated alongside the relevant promotion.
21. MANUFACTURER WARRANTIES
Where a product is supplied with a manufacturer's warranty, or where IPNG Automotive provides an additional voluntary warranty, the terms of that warranty may provide additional rights or remedies.
A manufacturer's warranty or voluntary warranty does not replace or remove your statutory consumer rights.
Warranty claims may be subject to specific conditions communicated with the relevant product.
22. MISSING OR DAMAGED DELIVERIES
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.
Where practical, photograph:
- the outer packaging;
- shipping labels;
- any visible damage; and
- the product and internal packaging.
If an item appears to be missing from your delivery, please contact:
Please provide your order number and details of the missing product.
We will investigate the issue and contact the delivery provider where necessary.
23. ITEMS DAMAGED AFTER DELIVERY
We are not responsible for damage caused after delivery through misuse, incorrect storage, incorrect installation, modification, accident or other circumstances outside our responsibility.
This does not affect your statutory rights where a defect or issue existed when the goods were supplied or where applicable law otherwise makes us responsible.
24. BUSINESS CUSTOMERS
Where products are purchased wholly or mainly for business purposes, consumer cancellation rights may not apply.
Different contractual and statutory rights may apply to business-to-business transactions.
Business customers should ensure that products are suitable for their intended commercial application before ordering.
Nothing in this section excludes any liability or obligation that cannot lawfully be excluded.
25. NO REPLACEMENT FOR PROFESSIONAL ADVICE
Product descriptions and compatibility information provided by IPNG Automotive are intended to assist customers in selecting products.
They should not be treated as a substitute for professional mechanical or engineering advice where specialist assessment is required.
If you are uncertain about compatibility, installation, tuning, road legality or the suitability of a product for your particular application, we recommend seeking advice from a suitably qualified professional before purchasing or installing the product.
26. CONTACT INFORMATION
For all returns, refunds, cancellations, exchanges or product issues, please contact:
IPNG Automotive
Website: ipng.store
Email: sales@ipng.store
Please include your order number wherever possible.
27. RELATIONSHIP WITH OUR TERMS OF SERVICE
This Returns & Refund Policy should be read together with the IPNG Automotive Terms of Service and any other applicable policies published on ipng.store.
If there is a conflict between this policy and mandatory consumer protection legislation, the applicable legislation will take precedence.
Nothing in this policy is intended to exclude, restrict or remove any statutory rights that cannot legally be excluded or restricted.
28. CHANGES TO THIS POLICY
We may update this Returns & Refund Policy from time to time.
The latest version will be published on ipng.store.
Changes to this policy will not retrospectively remove or reduce statutory rights applicable to purchases already made.