Shipping policy

SHIPPING & DELIVERY POLICY

IPNG Automotive
Website: ipng.store
Email: sales@ipng.store
Last updated: 21 August 2026

1. OVERVIEW

This Shipping & Delivery Policy explains how IPNG Automotive processes, dispatches and delivers orders placed through ipng.store.

We aim to dispatch orders promptly and provide clear delivery information at checkout.

Delivery times can vary depending on the destination, shipping service selected, product availability, weekends, public holidays, courier delays, customs procedures and other circumstances outside our reasonable control.

Nothing in this policy is intended to exclude or restrict any statutory rights you may have as a consumer.

2. ORDER PROCESSING

Orders are processed after payment has been successfully received and the order has been accepted by IPNG Automotive.

We aim to process and dispatch orders as quickly as reasonably possible.

Unless otherwise stated on the product page or during checkout, orders are generally dispatched within 1–3 working days.

Working days are Monday to Friday and do not normally include UK public holidays.

Orders containing products with different availability or processing times may be dispatched separately or may be held until the relevant products are ready, where appropriate.

If an item is made to order, customised or requires additional preparation, the applicable processing time may be longer. Any specific lead time stated on the relevant product page will take precedence over the general processing estimate.

3. PRE-ORDERS AND MADE-TO-ORDER PRODUCTS

Some products may be offered as pre-orders or made-to-order items.

Where this applies, the expected production or dispatch timeframe will be communicated on the relevant product page or during the ordering process.

Estimated dates are provided in good faith and may change due to manufacturing, material availability, supplier delays or other circumstances outside our reasonable control.

Where a significant delay occurs, we will communicate with affected customers where appropriate.

4. DELIVERY OPTIONS

Available delivery services and prices will be displayed during checkout.

Available services may vary depending on:

  • delivery destination;
  • parcel size;
  • parcel weight;
  • product type;
  • order value;
  • courier availability; and
  • whether the destination is within the UK or overseas.

The delivery service selected at checkout may affect the estimated delivery timeframe.

Where a specific delivery service is unavailable for a particular order, we may contact you to discuss an alternative.

5. UK DELIVERY

We deliver to addresses within the United Kingdom using available postal and courier services.

Estimated UK delivery times will normally be displayed at checkout.

Unless otherwise stated, delivery estimates are estimates rather than guaranteed delivery dates.

Delivery may take longer during:

  • weekends;
  • bank holidays;
  • Christmas and other holiday periods;
  • periods of exceptionally high order volumes;
  • severe weather;
  • courier disruption; or
  • other circumstances outside our reasonable control.

6. INTERNATIONAL DELIVERY

We may offer delivery to selected international destinations.

International shipping availability, delivery options and prices will be displayed at checkout where available.

International delivery times can vary considerably depending on the destination and shipping service.

International customers should allow additional time for:

  • customs processing;
  • import procedures;
  • local postal or courier networks;
  • customs inspections;
  • payment of applicable taxes or duties; and
  • other destination-country requirements.

An international delivery estimate does not include time that may be required for customs processing unless expressly stated.

7. CUSTOMS, IMPORT DUTIES AND TAXES

For orders shipped outside the United Kingdom, the customer may be responsible for customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.

These charges are generally determined by the destination country's authorities and are outside IPNG Automotive's control.

Unless expressly stated otherwise at checkout, prices displayed on ipng.store should not be assumed to include all import duties, taxes or customs charges applicable in the destination country.

The customer is responsible for understanding and complying with applicable import requirements.

IPNG Automotive cannot guarantee that an imported product will be permitted into a particular country.

8. CUSTOMER RESPONSIBILITY FOR INTERNATIONAL IMPORTATION

Before placing an international order, customers should check whether the product can legally be imported into their country.

This is particularly important for automotive performance products, modified vehicle components and products that may be subject to vehicle, emissions, safety or other regulatory requirements.

The customer is responsible for determining whether the product is lawful to import, possess, install or use in their jurisdiction.

IPNG Automotive is not responsible for a customer's failure to comply with the laws or import requirements of their destination country.

9. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

This includes ensuring that the following information is correct where applicable:

  • name;
  • house or building number;
  • street;
  • town or city;
  • county or region;
  • postcode;
  • country; and
  • any relevant delivery instructions.

We are not responsible for delays, additional delivery charges or failed deliveries caused by incorrect or incomplete information supplied by the customer, subject to applicable law.

If you realise that your delivery address is incorrect, contact us as soon as possible at:

sales@ipng.store

We will try to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

10. DELIVERY TO A SAFE PLACE OR ALTERNATIVE LOCATION

Where a customer authorises a courier to leave a parcel in a specified safe place or with an alternative recipient, responsibility for the parcel may be affected by the customer's instructions, subject to applicable law.

Customers should only nominate a safe place that is reasonably secure and suitable for the package.

If you provide specific delivery instructions through the courier, you should understand that the courier may treat those instructions as authorisation to leave the parcel without obtaining a signature.

11. DELIVERY CONFIRMATION

Depending on the delivery service selected, parcels may require:

  • a signature;
  • photographic confirmation;
  • delivery confirmation;
  • a safe-place confirmation; or
  • other proof of delivery.

Tracking information may be provided where available.

Once an order has been dispatched, tracking information may initially take some time to become active within the courier's system.

12. DELAYED DELIVERIES

Delivery estimates are not normally guaranteed unless we have expressly agreed a guaranteed delivery service.

If your order has not arrived within the expected delivery timeframe, please contact us at:

sales@ipng.store

We will investigate the delivery with the relevant courier or postal service where appropriate.

We ask customers to allow a reasonable additional period for deliveries that are temporarily delayed before we can determine whether a parcel has been lost.

Nothing in this section limits any rights you may have where goods have not been delivered within the legally applicable timeframe.

13. LOST PARCELS

If you believe your parcel has been lost, please contact us.

We may first investigate the delivery using the relevant courier's tracking system.

Where appropriate, we may contact the courier or postal service to open an investigation.

If an order is confirmed to have been lost in transit, we will provide an appropriate remedy in accordance with applicable law.

Customers should not assume that a tracking status showing “delivered” necessarily ends an investigation where there is credible evidence that the parcel was not received.

14. DAMAGED PARCELS

If your parcel arrives visibly damaged, please inspect the contents as soon as reasonably possible.

Where practical, take photographs of:

  • the outer packaging;
  • shipping labels;
  • visible damage;
  • internal packaging; and
  • the product itself.

Please contact us at sales@ipng.store as soon as possible if the product has been damaged during delivery.

Do not dispose of damaged packaging until we have advised you that it is no longer required, as the courier or insurer may require photographs or other evidence.

Your statutory rights relating to damaged or defective goods are not affected by any reporting timeframe contained in this policy.

15. PARTIAL OR MISSING ORDERS

If your parcel arrives but one or more products appear to be missing, please contact us at:

sales@ipng.store

Please provide:

  • your order number;
  • details of the missing product;
  • photographs of the package and contents where possible; and
  • any relevant delivery information.

Some orders may be split into multiple shipments. Please check your dispatch confirmation before assuming that an item is missing.

16. MULTIPLE SHIPMENTS

Where an order contains products that are stored at different locations, have different processing times or are otherwise unsuitable for a single shipment, we may dispatch items separately.

Where this occurs, you may receive multiple tracking numbers.

Additional shipping charges will not normally be applied simply because we choose to split an order, unless otherwise stated at checkout or agreed with you.

17. FAILED DELIVERY

If a delivery attempt is unsuccessful because nobody is available, the courier may:

  • attempt delivery again;
  • leave the parcel in an authorised safe place;
  • leave the parcel with a neighbour;
  • redirect the parcel to a collection point; or
  • return the parcel to us.

The exact procedure will depend on the delivery service.

If a parcel is returned to us because the customer provided an incorrect address, failed to collect the parcel or otherwise prevented delivery, additional shipping costs may apply before we can resend the order.

Where the failure to deliver is our responsibility, we will address the matter in accordance with applicable law.

18. PARCELS RETURNED TO IPNG AUTOMOTIVE

If a parcel is returned to us by the courier because delivery could not be completed, we will contact you where appropriate.

Depending on the circumstances, we may:

  • arrange redelivery;
  • issue a refund;
  • request payment of additional delivery charges; or
  • provide another appropriate solution.

Where the original failed delivery resulted from incorrect information supplied by the customer or the customer's failure to accept or collect the parcel, the customer may be responsible for reasonable additional delivery costs, subject to applicable law.

19. DELIVERY TO BUSINESS ADDRESSES

If you request delivery to a business address, please provide the full business name and any relevant department, unit or recipient information.

Delivery to a business premises may be accepted by another employee or authorised person.

Customers should ensure that the supplied delivery address is capable of receiving parcels during the courier's normal delivery hours.

20. DELIVERY TO PO BOXES

Certain courier services may not deliver to PO Boxes or similar addresses.

Where a selected delivery service cannot deliver to the address provided, we may contact you to request an alternative delivery address or delivery method.

21. RESTRICTED OR UNAVAILABLE DESTINATIONS

We reserve the right to restrict delivery of particular products to certain countries or locations where:

  • delivery is unavailable;
  • import restrictions apply;
  • the product may be prohibited;
  • courier restrictions apply;
  • insurance is unavailable; or
  • other legal or operational restrictions make delivery impractical.

Where we cannot fulfil an order to a particular destination, we will contact the customer and arrange an appropriate resolution.

22. AUTOMOTIVE PRODUCT RESTRICTIONS

Some automotive performance products may be subject to restrictions relating to:

  • public-road use;
  • emissions;
  • noise;
  • motorsport;
  • vehicle construction requirements;
  • importation;
  • competition regulations; or
  • other legal requirements.

The ability to purchase or have a product delivered does not constitute confirmation that the product is legal to use on public roads or suitable for a particular vehicle.

Customers are responsible for determining whether a product is legal and suitable for their intended application.

23. DELIVERY TIMES AND EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays caused by circumstances outside our reasonable control.

Examples may include:

  • severe weather;
  • natural disasters;
  • strikes or industrial disputes;
  • courier disruption;
  • postal disruption;
  • customs delays;
  • border restrictions;
  • government action;
  • changes in legislation;
  • unusually high demand;
  • technical failures;
  • supplier delays;
  • transport disruption; or
  • other unforeseen circumstances.

Where such circumstances occur, we will take reasonable steps to minimise the impact and communicate with affected customers where appropriate.

24. ORDERS NOT RECEIVED

If you have not received your order within the expected delivery timeframe, please contact us.

We may request information from you to assist with the investigation, including confirmation of:

  • your delivery address;
  • whether you have checked with household members or other authorised recipients;
  • whether a delivery card or collection notification was received; and
  • whether the courier has provided any delivery information.

We will investigate appropriately and provide a resolution in accordance with your legal rights.

25. DELIVERY AND TRANSFER OF RESPONSIBILITY

For consumer purchases, IPNG Automotive remains responsible for the goods until they are delivered to you or to another person nominated by you, where applicable under UK consumer law.

This does not generally include a carrier that you independently arranged and which was not offered by us.

For business customers, different rules may apply depending on the contractual terms applicable to the order.

26. DELIVERY CHARGES

Applicable delivery charges will be displayed during checkout before you complete your purchase.

Delivery charges may depend on:

  • destination;
  • parcel size;
  • weight;
  • selected delivery service;
  • order value; and
  • whether the order is domestic or international.

Any applicable delivery charges will form part of the total price displayed before checkout is completed.

27. FREE DELIVERY

Where free delivery is offered, the applicable delivery service and any conditions will be stated on the website or during checkout.

Free delivery promotions may be subject to minimum order values, destination restrictions or other conditions.

Unless otherwise stated, free delivery refers to the standard delivery service selected by IPNG Automotive and does not necessarily include expedited or premium delivery services.

28. INTERNATIONAL RETURNS

Customers returning products from outside the United Kingdom may be responsible for the cost of returning goods to IPNG Automotive unless applicable law requires otherwise.

Customers are also responsible for ensuring that returned international shipments comply with applicable customs requirements.

Additional customs, import or handling charges arising from a customer's return may be payable by the customer where permitted by law.

We recommend contacting us before returning an international order so that we can provide the appropriate instructions.

29. CONTACT INFORMATION

For questions regarding shipping or delivery, please contact:

IPNG Automotive
Website: ipng.store
Email: sales@ipng.store

Please include your order number wherever possible.

30. RELATIONSHIP WITH OUR OTHER POLICIES

This Shipping & Delivery Policy should be read together with:

  • our Terms of Service;
  • our Returns & Refund Policy;
  • our Privacy Policy; and
  • any other applicable policies published on ipng.store.

If there is a conflict between this policy and mandatory consumer protection legislation, the applicable legislation will take precedence.

Nothing in this policy is intended to exclude, restrict or remove any statutory rights that cannot legally be excluded or restricted.

31. CHANGES TO THIS POLICY

We may update this Shipping & Delivery Policy from time to time.

The latest version will be published on ipng.store.

Changes to this policy will not retrospectively remove or reduce statutory rights applicable to purchases already made.